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    Return & Cancellation Policy

    Standard Return/Exchange Policy

    Please keep these in mind when returning/exchanging a product you purchased from PepFactor and Universal Medical Aesthetics Inc:

    • You have 30 calendar days to return an item from the date you received it.

    • Your item must be unused and in the same condition that you received it. It must also be in the original packaging. Due to COVID related concerns we will not accept any used or opened products.

    • There are some items that are ineligible for return, including:

      • Any product over $250 can NOT be refunded

     

    To file a return case please please provide your full name, business name, address and direct telephone number to info@pepfactor.org

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 business days.

    Refunds (if applicable)

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Late or missing refunds (if applicable)

    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.
    Next, contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at info@pepfactor.org

    Defective/Damaged Items (if applicable)

    We only replace items if they are defective or damaged. If you have received a defective or damaged item, please send us an email at info@pepfactor.org with your order number. Someone from our team will contact you right away for more information on your defective/damaged item and will replace it with the same item if applicable.

    Lost or Delayed Packages Policy

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    At Universal Medical Aesthetics Inc, we strive to ensure timely and secure delivery of all orders. However, in the unforeseen event of a lost or significantly delayed package, we have established the following policy to provide a clear and efficient resolution for our valued customers:

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    1. Eligibility for Replacement:
      If a package has been delayed for more than 21 days from the expected delivery date, it will be eligible for a replacement. We kindly ask customers to monitor their deliveries and notify us of any issues with receiving their package.

    2. Tracking Information:
      Please note that tracking numbers may not always be provided for shipments sent via US Mail services. While tracking is available for most other shipping methods, some packages shipped through US Mail may not offer this feature. We appreciate your understanding regarding this limitation.

    3. No Refunds on Orders Over $250:
      For orders valued at over $250, we do not offer refunds. However, in the case of lost or delayed packages, we will provide a replacement of the product at no additional cost to the customer, provided the package has been delayed for more than 21 days.

    4. Customer Action Required:
      To initiate a replacement claim, the customer must contact Claire Ironside at PepFactor.org. Please include the following information in your claim:

      • Full name and contact details

      • Order number

      • Date of purchase

      • Any available tracking number (if applicable)

      • Any relevant correspondence with the shipping provider

    5. Claim Process:
      Once the claim is submitted, our team will investigate the situation with the shipping carrier. If the package is confirmed as lost or delayed beyond 21 days, we will arrange for a replacement shipment.

    6. Exclusions:
      This policy does not cover packages that were delivered to the wrong address due to incorrect shipping information provided by the customer. Additionally, claims for packages delayed for less than 21 days do not qualify for replacement under this policy.

    We value your understanding and cooperation. If your package has been delayed for over 21 days or is lost, please contact Claire Ironside at PepFactor.org to initiate the replacement process.

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