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Lost or Delayed Packages Policy

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At Universal Medical Aesthetics Inc, we strive to ensure timely and secure delivery of all orders. However, in the unforeseen event of a lost or significantly delayed package, we have established the following policy to provide a clear and efficient resolution for our valued customers:

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  1. Eligibility for Replacement:
    If a package has been delayed for more than 21 days from the expected delivery date, it will be eligible for a replacement. We kindly ask customers to monitor their deliveries and notify us of any issues with receiving their package.

  2. Tracking Information:
    Please note that tracking numbers may not always be provided for shipments sent via US Mail services. While tracking is available for most other shipping methods, some packages shipped through US Mail may not offer this feature. We appreciate your understanding regarding this limitation.

  3. No Refunds on Orders Over $250:
    For orders valued at over $250, we do not offer refunds. However, in the case of lost or delayed packages, we will provide a replacement of the product at no additional cost to the customer, provided the package has been delayed for more than 21 days.

  4. Customer Action Required:
    To initiate a replacement claim, the customer must contact Claire Ironside at PepFactor.org. Please include the following information in your claim:

    • Full name and contact details

    • Order number

    • Date of purchase

    • Any available tracking number (if applicable)

    • Any relevant correspondence with the shipping provider

  5. Claim Process:
    Once the claim is submitted, our team will investigate the situation with the shipping carrier. If the package is confirmed as lost or delayed beyond 21 days, we will arrange for a replacement shipment.

  6. Exclusions:
    This policy does not cover packages that were delivered to the wrong address due to incorrect shipping information provided by the customer. Additionally, claims for packages delayed for less than 21 days do not qualify for replacement under this policy.

We value your understanding and cooperation. If your package has been delayed for over 21 days or is lost, please contact Claire Ironside at PepFactor.org to initiate the replacement process.

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